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We offer a 30 money back guarantee. If at anytime during the 30 days the user is unsatisfied with our service or products, the user will receive a refund. The 30 day money-back shall apply only to the refund of the agreed upon monthly plan fees and shall exclude, without limitation, the refund of any or all set-up fees, service fees, transfer fees, domain registration fees, design/development fees, software purchase fees, and any promotional discounts, etc. ONLY web hosting monthly fees are refundable. The 30 day period is from the date the user receives the confirmation of setup email. The user will need to contact us immediately if he or she is not pleased with our service or products. We can be contacted via the Contact Web Page. We will refund the users money within 36 hours from time of notification. We strives to provide excellent products and services. If at anytime you feel your service has been inadequate, please contact us immediately.