FAQ Frequently Asked QuestionsTable of Contents
How do I get started ?a. Have you registered your domain name? If not, you can do it right here. To register your unique domain, go to the Registration Page. b. Have you selected a hosting plan? It is very important to select the appropriate hosting plan for your personal or business needs. You can view all hosting options on the web hosting package plan page. Once you have selected you hosting plan, complete the online ordering form and we will email you your IP address along with your user id and password with 24hours, or call us toll free at 1.877.727.4965. You will then be able to setup all of your website needs. c. Have you moved your domain name IP to your new hosting IP address? When you registered your domain name with register.com or networksolutions.com, the actual domain name is sitting on their system. So it is important to move your domain name IP to your new host IP. What this does is it links up the domain name with the material you want to be displayed. Network Solutions and Register.com both allow you to manage your own domain. You can manually change the IP address on Network Solutions or Register.com. If you are still having problems, please contact us and we will be gladly to assist your needs. Back to TopHow will I know if my account has been setup?Once you have ordered your desired service, we will email you your IP address along with your user id and password with 24 hours. If there are any troubles with your setup, we will notify you. If you have not received any information with in 24hours, please contact us immediately. Back to TopHow do I register my own domain name ?To register your unique domain, go to the Registration Page. How do I get my domain name moved over to my new host account ?When you registered your domain name with register.com, networksolutions.com,or any other register company, the actual domain name is sitting on their system. So it is important to change your domain names to your servers. Here is the information for our servers: Nameserver
Information You will need to login to where you registered your domain and change the dns (domain name servers) to what is listed below. It usually take 78 hours for it to change to our servers. Back to TopWill I be able to FTP into my account ?Of course! We will provide you with your user id and password via email. You can immediately begin to FTP (transfer) files into your new account. If you are having problems transferring files, please contact us immediately. Back to TopHow do I setup my email accounts ?You can setup your email accounts at www.emyweb.com/emailsetup.htm/ Your request will be executed within 24 hours of your submission Back to TopCan you develop me a Web Site?If you need a complete site or just help, we will be glad to assist. Let our web development team create you that perfect site. Please visit our web design page for further information. Back to TopCan you maintain my Website?We will be glad to maintain your website. Let us make the web easy for you. Please see our Multimedia page for information on pricing. Back to TopCan you build and maintain my Website?We will be glad to take your website from start to finish, and make sure it is up and running successfully. Please see our Multimedia page for information on pricing. Back to TopI'm having problems! Who do I contact?If you are having problems, please contact us immediately and we will respond to you within 24 hours. Visit our contact page to reach us. Back to TopI have a billing inquiry. Who do I contact?Please visit our contact page for more information, or contact us immediately. Back to TopI need a secure web page. Who do I contact?We can help facilitate any of your website needs. Please visit our contact page for information. You can contact us directly with any questions you may have. Back to TopI need to add real audio or video to my website. Can you facilitate this need?We can help facilitate any of your website needs. Please visit our contact page for information. You can contact us directly with any questions you may have. Back to TopI need to add an option to my website. Who do I contact?We can help facilitate any of your website needs. Please visit our contact page for information. You can contact us directly with any questions you may have. Back to Top
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